Review of 'Crucial Conversations' on 'Goodreads'
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I will make use of the tools from this book. I feel it could have been titled "think before you speak" but I don't mean that in a negative way. it is a good refresher for comm skills when the stakes are high.
It was part of a course I was part of, and because of limited time we did not read and examine every page. for me to read it after the course helped reinforce things, and I learned some new ones.